Please read our Terms and Conditions carefully.

It is the policy of CleanCleaning.co.uk to strictly enforce its Terms of Agreement in the event of any dispute.

You agree that any use of the services provided by CleanCleaning shall constitute your acceptance of the Terms and Conditions. Our cleaning service may be ordered by telephone, e-mail or on-line and the client agrees to be bound by these terms and conditions.

CleanCleaning can introduce house cleaners and office cleaners at short notice. We pride ourselves on providing a personalized quality service for each individual client. Every cleaner that we recommend is personally interviewed and references checked by us.

Customer agrees to provide a list of tasks and all cleaning materials and

equipment needed for the required work, unlessother arrangements

have been made with CleanCleaning. All cleaning equipment should be

safe and in full working order.The client must allow the cleaner access to

hot water and power. All fragile and breakable items must be secured or

removed.Cleaner are not able to move heavy furniture whilst we clean

your property. It is the client’s responsibility to ensure that the cleaners

have full access to the property being cleaned.

Cleaners will not perform any deep clean requiring chemicals or

specialised cleaning of any antique, delicate or valuable items. Fridges

and Freezers must be thoroughly defrosted and emptied before cleaning

can commence. Kitchen cupboards must be emptied before cleaning

can commence. It is always essential you or a member of your

household is present at the start and end of a One-off clean to ensure

that you are happy and point out areas you want specifically cleaned.

a good standard, if other people, or radesmen are working in the

same property when our cleaners are working and carrying out the job.

If collection of keys is required from a location outside the postal code

area of the cleaning scheduled, £10 charge will apply.

Cancellations

The client may cancel or re-schedule a service by giving at least a 24

hour notice.

If not notified on time CleanCleaning will not refund any deposit paid in

advance or will charge a cancellation fee of up to 50% of the quoted

price for the booked service. The cancellation notice period for regular

cleaning service is 14 days. The Client must pay to CleanCleaning any

amounts that he/she owes under the agreement. CleanCleaning

reserves the right to cancel the cleaning service with immediate effect

due to non payment. The customer agrees that after the termination

of the cleaning service he/she will not hire or use any  domestic services

If the customer does wish to hire or use domestic services provided by

such a cleaner than he/she must pay a referral fee of £1 500. Customer

agrees to pay the full price of the cleaning visit in the event of a

lock-out Caused by our cleaners being turned away, no one home to let

them in or problem with customer's keys. If keys are provided they must

open the lock without any special efforts or skills. If an initial deposit has

been paid to CleanCleaning then the customer agrees that deposit

funds may be used to cover the cancellation fee.

CLAIMS

The customer accepts and understands that poor service,

breakage/damage or theft must be reported within 24 hours

from our service date. No claims can be made against CleanCleaning

after the above time limits. In case of a complaint, CleanCleaning

required to be notified within 24 hours after the cleaning work

completion. Claims will not be considered after the above time limit.

If the client is dissatisfied with the work, a cleaner must be allowed to

return and  re-do the job at no extra charge within 2 working days of

receiving a complaint. The company will not normally refund any

payment if it is not permitted to return to the client’s property to

complete the job.  Refund will be issued only if the Client has

cancelled a cleaning visit within the allowed time (24 hours) prior to

the start of the cleaning session and a payment has been already

taken by the Company.

Clean Cleaning reserves the right not to be responsible for: 

- cleaning job not completed due to the lack of suitable cleaning  

materials and/ot equipment in full wotking order, hot water ot power;

- third party entering or present at the customer's premises during

the cleaning process; wear or discolouring of fabric becoming more 

visible once dirt has been removed;

- failing to remove old/permanent stains that cannot be removed

using standard carpet cleaning methods. Clean Cleaning shall not

be liable for the shrinkage of carpet as a result of natural fibre carpet

being cleaned. Clean Cleaning shall not be liable for the shrinkage of

carpets as a result of poor fitting. Clean Cleaning shall not be responsible

for any damage caused as a result of the Client placing furniture on a

carpet which has not completely dried.

- existing damage or spillage that cannot be cleaned/removed completely

using provided by the customer cleaning materials and equipment or 

standard carpet cleaning equipment; 

- items excluded from liability are: cash, jewellery, items of sentimental

valuee, art and antiques.

- any damages caused by a faulty or not in full working order materials/equipment

supplied by the customer;

- accidental dameges worth £ 100.00 or less; any accidental damages caused by

our cleaners if the customer has an unpaid balance owed to Clean Cleaning.

The standard end of tenancy cleaning does not include cleaning of walls,

ceilings, curtains, balconies, patios, exterior  windows and carpets. If the

Client requires cleaning of walls then CleanCleaning cannot be held

responsible for any unsuccessful results or any damage caused to the

paintwork.

Payment methods and terms

Payment is requested on completion on the day of the cleaning session.

Payment can be made in cash or debit or credit card over the phone on

completion of the service.

The Customer agrees that any outstanding amount owed to

CleanCleaning can be Charged from the debit/credit card the customer

has provided at the time of the booking.

Customer understands that any ‘late payments’ may be subject to

additional charges. If payment is not made after 30 days of invoice

then the account will be passed to our collections agency, after which

a charge of 15% on top of the initial invoice due, will be added to the

debt. You agree as part of this contract to pay this sum which

represents our reasonable costs in collecting the unpaid amounts.

CleanCleaning will collect any outstanding monies owed to us. If as a

result we have to use a debt collecting agency or county court to

secure payment, you agree to pay any debt collecting agency fees,

court fees, legal cost, or interest that will occur due to the result of

non payment of your outstanding bill.

Clean Cleaning reserves the right to make any changes to any part

of these terms and conditions without giving any prior notice.

Please, check this website for updates.